Chapter 1: Introduction
This Guide is intended to support competent persons in the structured planning, delivery, and review of Fan Services & Experience operations, promoting consistency, integration, and operational effectiveness across events.
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Council of Europe Convention on an Integrated Safety, Security and Service Approach at Football Matches and Other Sports Events (CETS No. 218) – Council of Europe (2016)
https://www.coe.int/en/web/sport/safety-security-and-service-approach-conventionCouncil of Europe Convention on an Integrated Safety, Security and Service Approach at Football Matches and Other Sports Events (Official Text PDF) – Council of Europe (2016)
https://rm.coe.int/1680666d0bCouncil of Europe Standing Committee Recommendation Rec(2015)1 on Safety, Security and Service – Council of Europe (2016)
https://rm.coe.int/recommendation-rec-2015-1-of-the-standing-committee-on-safety-security/168072b9a2The Purple Guide to Health, Safety and Welfare at Outdoor Events – Events Industry Forum
https://www.thepurpleguide.co.uk/Guide to Safety at Sports Grounds (“Green Guide”) – Sports Grounds Safety Authority
https://sgsa.org.uk/green-guide/Deloitte Annual Review of Football Finance 2025 – Deloitte (2025)
https://www2.deloitte.com/uk/en/pages/sports-business-group/articles/annual-review-of-football-finance.html