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Guide to Fan Services & Experience
Fan Service & Experience Course
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Thyr Rodrigues
Home
About
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Guide to Fan Services & Experience
Fan Service & Experience Course
Speaking Engagements
Contact
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About
Work
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Guide to Fan Services & Experience
Fan Service & Experience Course
Speaking Engagements
Contact

Guide to Fan Services & Experience

This Guide is intended to support competent persons in the structured planning, delivery, and review of Fan Services & Experience operations, promoting consistency, integration, and operational effectiveness across events.

Progress
    • Introduction

    • 1.1: Spectator Sports and Attendance Growth

    • 1.2: Match Day Revenue

    • 1.3: Service Impact on Safety and Security

    • 1.4: Services and Experiences

    • 1.5: The Standards Gap

    • 1.6: What is Fan Services & Experience

    • 1.7: First Time Fans

    • 1.8: Role of This Guide

    • 2.1: Defining Fan Services & Experience

    • 2.2: Services and Experiences at Events

    • 2.3: Smart Stadiums and Service Evolution

    • 2.4: The Stadium as a Contact Zone

    • Part 5: Smart Stadiums and the Changing Service Environment

    • Part 6: The Stadium as a Contact Zone

    • Part 7: Information Overload and Onsite Confusion

    • Part 8: Validation, Reassurance, and Behavioural Stability

    • Part 9: The Impact of Service Provision on Safety, Security, and Event Outcomes

    • 3.1: Introduction to Fan-Centric Strategy

    • 3.2: Fan Journey Mapping

    • 3.3: Level of Service Definition

    • 3.3: Service Level Agreements

    • 3.4: Performance Metrics

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