At the S4 Congress 2025, I delivered a presentation outlining an updated operational approach to Service in Events, building on the integration of Safety, Security, and Service within event planning and delivery.
The session explored how Service functions as the connecting link between operational measures and public cooperation, and how established crowd management tools can be applied to strengthen Safety, Security, and the overall Spectator Experience.
Key themes discussed
Service as a behavioural and operational bridge between planning and public interaction
Applying crowd management tools to inform Service deployment
Aligning Safety, Security, and Service within a unified framework
Using structured analysis to improve both risk mitigation and spectator experience
Ética Summit 2025 - The Saint-Denis Convention and the Portuguese Model: Integrated Security in Sport / Hospitality
At the Ética Summit 2025, I delivered a lecture titled “Hospitality and Fan Experience: Security as a Service” and participated in the panel “Security Models and Cooperation in the Lusophone Space”, alongside Rodrigo Cavaleiro, Marina Tranchitella, and Roberto Domingues.
The lecture positioned Security as a Service, framing hospitality and fan experience as integral components of modern safety strategy rather than parallel or secondary considerations.
The discussion examined how integrated security models, including the Portuguese approach and the principles of the Saint-Denis Convention, support cooperation, risk reduction, and welcoming environments in sport.
Key themes discussed
Security reframed as a service-oriented discipline
Hospitality and Fan Experience as components of integrated safety strategy
The Portuguese model of integrated Safety, Security, and Service
Applying the principles of the Saint-Denis Convention to operational delivery
*My contribution starts at 37:20
DCAF – Geneva Centre for Security Sector Governance 2025 - International Seminar on Inclusive Approaches to Security Management at Sport Events
At the International Seminar on Inclusive Approaches to Security Management at Sport Events, organised by DCAF, I delivered a presentation alongside Paul Fitzgerald, Serge Dumortier, Christian Emeruwa, and Owen West, focused on inclusive and integrated approaches to safety and security at sports events.
My contribution positioned Fan Services as an operational discipline that, when properly planned and integrated, mitigates safety and security risks and associated costs, while enhancing the fan experience and supporting sustainable event delivery.
The presentation reinforced the importance of adopting an integrated Safety, Security, and Services approach across planning and delivery in order to build sports events that are both safer and more welcoming.
Key themes discussed
Fan Services as an operational tool for risk mitigation and crowd management
The role of Services in influencing spectator behaviour and compliance
Integrating Safety, Security, and Services within a single planning framework
S4 Congress 2024 - Towards Safer and More Welcoming Sports Events
At the S4 Congress 2024, I participated in a panel discussion alongside Lena Wiberg, Marina Tranchitella, and Martha Gens, focused on the indispensable role of Services in delivering safer and more welcoming sports events.
The discussion examined how well-planned and well-resourced Service operations contribute directly to crowd safety, risk reduction, and overall spectator experience.
Key themes discussed
The role of Services as a proactive contributor to safety and crowd management
How Service teams influence spectator behaviour, reassurance, and compliance
Integrating Safety, Security, and Service within a single operational framework
Designing event environments that are both secure and welcoming for all spectators
*My contribution starts at 03:16:45
Thinking Football Summit 2023 - Improving the Fan Experience by Redesigning Sports Venues
As part of the Thinking Football Summit 2023, I participated in a panel discussion alongside Mark Pannes, Borja Janáriz Sánchez, and Daniel Sá focused on how sports venues can be redesigned to deliver stronger, more memorable fan experiences.
The discussion explored how venue design, technology, and operational planning intersect to shape spectator perception before, during, and after the event.
Key themes discussed
Defining Fan Experience
The role of venue design in influencing fan behaviour and experience
Aligning technology, operations, and infrastructure to support the fan journey
Designing stadium environments that balance experience, safety, and operational efficiency
